Training your team, regardless of role, presents unique challenges in healthcare. Your sales channel, whether agents, direct sales or partners, customer service, patient care, administration and support personnel all have different training needs. From how to implement, sell and use your products or services to how to listen effectively to systems and processes, learner needs are different so training programs should be too. Additionally, increased government regulations and industry requirements are driving the need for both internal and external compliance-based training.

Instructor-led training is costly. Off-the-shelf training is boring. Customer training can be expensive. Find out what leading organizations are doing today, including integration of new technologies, to get real business results.

• Key learning trends that could impact your healthcare organization in the next three years
• When it makes sense to convert Instructor-Led training to the web – and when it doesn’t, along with costly mistakes to avoid
• When mobile works best – quick solutions for learning augmentation and job aids

• Julie Brink, Director of eLearning, viaLearning
• Steve Vogeltanz, VP of Healthcare, viaLanguage
• Scott Herber, EVP of Sales viaLanguage


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