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In today’s fast moving marketplace, people demand information immediately and wherever they’re located. With call center costs rising, operators are looking for self-service solutions to reduce costs while offering a helpful and compelling customer experience.
VIA Learning Customer Self-Support provides a flexible method of self-support for customers and call center operators – for both web and mobile access. Programs are tailored to the company brand, with modules aimed to get information to customers fast and call support requests. Other customer self-support features include:
- Simple interface with easily accessible information both in web and mobile formats
- Rich user experience with visually dynamic tutorials, simulations, and demos
- Managed services for specific third party tutorials and promotions
- Multiple language support
- Software-as-a-Service, hassle-free, and secure integration options